Returns Policy

We understand that from time to time mistakes can be made in your ordering (whether you ordered the wrong item or ordered it by mistake). As long as the item is unused and in original condition it may be returned.

WHAT can be returned?
All stocked items from PCI. All buyins need to be pre-arranged for return. The original items must be unused and in a new condition of sale.

WHEN do items need to be returned by?
Items must be returned within 30 days from date of purchase for no restocking fee to apply (assemblies require a 15% restocking fee to cover parts and labour). After this time the items may be refused return or a restocking fee apply. Buyins from other brands may require a re-stocking fee or not be accepted according to the upstream supplier.

WHERE do items need to be returned to?
Returned by courier to 7 Holmes Street, North Geelong, VIC, 3215, Australia

HOW do customers return items?
Customers must contact PCI for a Return Authority Form. This must accompany the goods been sent back.

SHIPPING for returns?
Shipping is refundable if a mistake has been made by PCI.

CREDIT for returns?
Customers will be credited to the same method they used to purchase the original goods.

Instore return option?
Instore returns are accepted during normal business hours.

Packing materials?
Please return in original packing. Different outer boxes/satchels are okay to use.